Phone Skills Trainer™ is a comprehensive telephone skills training program that improves the way your service representatives communicate with customers. The time-tested skills and techniques in this customer service training program are proven to increase revenue and customer retention while also reducing the stress on your customer contact team members.
This telephone customer service training program can be delivered online or with DvD videos for individual self-paced learning, or through onsite classroom workshops. Your CSRs can start this telephone skills training program today, and you'll be seeing immediate results!
Module titles include:
Phone Skills Trainer™ is designed with long-term reinforcement that assures significant skill development. Whether you wish to have the training delivered online or on site, by your training staff or ours, we have a broad range of learning resources.
Your employees will learn phone etiquette and other telephone skills, delivered in small "learning bites" that minimize the downtime of your sales and service staff. This telephone skills training program is time-tested and proven to produce the results you are looking for.