Customer Service Training Program

The Phone Skills Trainer^® is a suite of customer service training resources designed to create the best possible customer experience over the telephone.

For call centers focused on skill development, our time-tested customer service and telephone skills training resources have proven results. Your satisfaction is guaranteed, and we are confident that these training tools can help your call center:

• Increase revenue.

• Enhance customer retention.

• Improve the job satisfaction of your customer service representatives.

Only the Phone Skills Trainer^® provides a training structure that minimizes CSR downtime while at the same time improves the retention and mastery of new service skills. Each module delivers 15-20 minutes of training per day, over a period of 5 to 10 days, depending upon the module.

Our flagship offering is the 6-module Complete Training Library, a powerful collection of highly effective online training courseware.

There are several modes of training delivery available:

• E-learning

• DvD video

• Audio CD

• Live workshops delivered by a certified Phone Skills Trainer^® Master Facilitator.

To learn more about our telephone customer service training resources, you can request an information package or email info@phoneskillstrainer.com or call Frontline Learning at (763) 390-2430.

"We were able to immediately deliver the Phone Skills Trainer e-learning program to our customer service representatives, and we saw improved results and performance immediately. Before they even completed the 5-day 'Essential Etiquette' program, we noticed a change in their manners and sensitivity to our customers. This is truly the easiest and most effective telephone customer service training we have ever delivered."