Phone Skills Trainer™ Coaching Tools

As you plan for a deployment of a training program utilizing one or more of the Phone Skills Trainer modules, there are many tools available to help you coach you participants and reinforce the skills and techniques delivered in the program. These tools include:

  • Quizzes

  • Assessments

  • PowerPoint presentations

  • Coaching Guidelines

As you plan for your delivery of this training, you can work with a Frontline Learning corporate training consultant to determine which of these tools would be beneficial to you.


 

  

 

The Phone Skills Trainer modules are available as e-learning courses and DvD videos.

Now also available as a video or audio podast!