The Energy and Stamina module focuses on helping CSRs understand how physically and emotionally demanding their jobs can be, and why they need to pay special attention to their health and wellness practices.

Customer service representatives who complete this module will learn:

  • The most common sources of stress for CSRs, and how to cope with those stressors.

  • The health habits that can make the biggest impact on their energy level throughout the day.

  • How co-workers with difficult personalities can effect the health of those around them - and how to deal productively with those individuals.

  • The importance of healthy eating habits, and why this is such a challenge for many CSRs (Hint - look at what's available in the break room vending machines.)

  • The importance of getting enough sleep each night, along with specific strategies if they are having issues in this area.

Note: Additional training tools and resources are available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.

For more information please request a free preview

You may call Frontline Learning at (763) 390-2430  or email info@phoneskillstrainer.com

  

 

Phone Skills                   Trainer Modules: