The Energy and Stamina module focuses on helping CSRs understand how physically and emotionally demanding their jobs can be, and why they need to pay special attention to their health and wellness practices.
Customer service representatives who complete this module will learn:
Note: Additional training tools and resources are available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.
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You may call Frontline Learning at (763) 390-2430 or email firstname.lastname@example.org
Phone Skills Trainer Modules: