The Positive and Productive Language module focuses on helping customer service professionals improve the quality of their communication with customers, specifically the words and phrases they use along with their customer-friendly tone of voice.
Click on the video link below to play a brief clip of the Positive and Productive Language program. Then click on the "free preview" link above to review the complete Phone Skills Trainer program.
The Positive and Productive Language module focuses on helping CSRs improve the quality of their communication with customers, including:
Note: Additional training tools and resources are available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.
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Phone Skills Trainer Modules: