The Solving Problems module focuses on helping CSRs work with customers to solve problems, from simple to complex. This includes:
Note: Additional training tools and resources are available including a facilitator guide with video, PowerPoint presentations and handout masters (if you wish to conduct your own face-to-face training) and participant workbooks that can be used as a companion to live training and e-learning delivery. Contact us for more information on these additional resources.
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ng and e-learning delivery. Contact us for more information on these additional resources.
Phone Skills Trainer Modules: