Telephone Skills Training Programs
The Phone Skills Trainer®
is a suite of telephone skills
training resources designed to create the best possible customer experience over
Our time-tested customer service and
telephone skills training resources have proven results. Your
satisfaction is guaranteed, and we are confident that these training
tools can help your organization:
Only the Phone Skills Trainer®
provides a training structure that
minimizes CSR downtime while at the same time improves the retention and
mastery of new service skills. Each module delivers 15-20 minutes of
training per day, over a period of 5 to 10 days, depending upon the
Our flagship offering is the 6-module
Complete Training Library, a powerful collection of highly effective
online training courseware.
There are several modes of training
To learn more about our telephone customer service training resources,
request an information package or email firstname.lastname@example.org
or call Frontline Learning at (763) 390-2430.
At the Phone Skills Trainer, we offer both online and onsite training
programs. While onsite hands-on training often produces better results,
it also requires a greater investment of time, money and other
resources. That’s why we developed our online learning solution to
provide the best possible e-learning experience while also making the
training extremely affordable and flexible.
So the choice is yours, and no matter what training format you choose,
you can be assured that every training dollar and hour you spend with us
will be a solid investment.
e-learning / web Seminars
Unlike our customized onsite training courses, our e-learning courses
are designed for any company to attend at any time. We'll cover the
solid, professional customer service techniques that are vital for
anyone in a phone intensive environment. Just request a free preview to
Phone Skills Trainer™ is designed with long-term reinforcement that assures
significant skill development. Whether you wish to have the training delivered online or on site, by your
training staff or ours, we have a broad range of learning resources to help:
Onsite Training Workshop
Our unique onsite training approach can take two forms. If you have
internal employees who can effectively deliver interactive training, we
can provide a Facilitation and Coaching Guide, Participant Workbooks and
other reinforcement tools to help your staff deliver a first rate,
effective Phone Skills Trainer workshop. Typically this workshop is
presented in a series of 6 “mini-modules” each lasting less than 40
minutes and delivered over the course of six weeks. This spaced learning
has proven to be highly effective when using internal trainers.
When using our own professional trainers, spaced learning is typically
cost prohibitive – few companies can afford to pay an outside trainer to
travel and deliver a 40-minute workshop, once a week for six weeks.
So our internal trainers typically deliver all six modules during a
half-day of full-day training session, then provide reinforcement tools
to keep the training alive for the long term.
For more information please
request an information package
You may call Frontline Learning at (763)
390-2430 or email email@example.com