The Phone Skills Trainer® is a suite of telephone skills training resources designed to create the best possible customer experience over the telephone.
We know it is critical that any training initiative is minimally disruptive, and designed to produce practical, measurable results.
Our certified Master Facilitators can deliver high-impact training onsite for your organization, focused on experiential exercises and new skill development. But for many organizations, setting aside the time (from a half day to 2 full days) can create scheduling challenges and can also be cost prohibitive.
Our e-learning and DvD video training solutions were designed specifically to deliver high-impact training in a flexible and affordable manner.
Whatever training delivery options you select, you can be assured that the time, money and resources you invest with the Phone Skills Trainer will produce a solid return.
Whether you wish to have the training delivered online or on site, by your training staff or ours, we have a broad range of learning resources to help:
The Phone Skills Trainer modules are available as e-learning courses and DvD videos.
Now also available as a video or audio podast!