Companies that really put extraordinary service at the top of their priority list establish the ground rules for good service while also working to build a genuine customer-friendly “spirit” in all employees throughout the organization. Practically every organization in today’s hyper-competitive marketplace claims that it “puts the customer first,” and […]
Service-Oriented Attitude
4 posts
In order to ensure that your call center customer service training has a real impact on your CSRs and truly delivers a return on your training investment, the first step is to decide which specific skills you need to emphasize in your training effort. Many call centers make the mistake […]
Companies that really put extraordinary service at the top of their priority list establish the ground rules for good service while also working to build a genuine customer-friendly “spirit” in all employees throughout the organization. Practically every organization in today’s hyper-competitive marketplace claims that it “puts the customer first,” and […]
Asking better questions can allow us to start thinking about the unknown, because questions focus our attention, and provide a theme for continued exploration. Effective interpersonal communication has never been more important, given the fast pace and intensified competitiveness of the modern work world. The paradox is that those same […]