All customers, even the angry ones, are relatively easy to deal with — most of the time. As long as you show a genuine interest in helping them, the majority of people you do business with won’t waste their time making your life frustrating just for the fun of it.
But there is a small subset of customers who seem to make a hobby out of giving customer -ervice representatives grief. They don’t want their problem solved as much as they simply relish the power imbalance that comes from the fact that you and your employees work so hard to please them (because you have to).
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