In retail management for 30 years, I have developed my own successful method for REALLY satisfying a customer. Here we look at WOWING YOUR CUSTOMER to both impact customer satisfaction, and maximize the chance the customer returns to buy from you and/or your company.
Read more…
Stephen Humburg: How to “WOW” Your Customer (click here)
There are no hard and fast rules that can be applied with absolute precision to every company, but here are five general […]
Many company’s pay lip service only, to the fact they train their employees in customer service. They tout their customer service as […]
For more than 20 years we have been developing and delivering corporate training programs, in a broad range of complex and competitive […]
In order to ensure that your call center customer service training has a real impact on your CSRs and truly delivers a […]
