Customers want solutions to their problems, right? Well, yes, but that’s what they want from what you’re selling. What do they want from you, personally?
According to Bob Burg, author of Adversaries into Allies: Win People Over Without Manipulation or Coercion, your customers want the following five gifts:
The 5 Gifts Every Customer Wants (click here)
Many company’s pay lip service only, to the fact they train their employees in customer service. They tout their customer service as […]
In order to ensure that your call center customer service training has a real impact on your CSRs and truly delivers a […]
In retail management for 30 years, I have developed my own successful method for REALLY satisfying a customer. Here we look at […]
All customers, even the angry ones, are relatively easy to deal with — most of the time. As long as you show a […]
